Customer Portal Terms of Service.

These Terms apply to organizations using Braillia Inc.’s Customer Portal and services under an accepted agreement. Braillia, we, and us mean Braillia Inc. You means the customer organization and its authorized operators, not someone merely browsing the marketing website or receiving a document.

Services may include accessibility assessment and remediation, document transformation, accessible outputs, browser-based Portal access, Ask Braillia AI Personal Assistant, Guided Forms, embedded website support, APIs, and approved document-delivery workflows. Your order determines which capabilities are included. A website description does not purchase, activate, or promise every listed capability.

Organization customers and document recipients have different responsibilities. Receiving or viewing a document does not make a recipient responsible for an organization’s fees, administration, or business indemnities.

Paid services are governed by the order and agreement expressly accepted by the customer. A person accepting an agreement for an organization must have authority to do so. Merely browsing this website does not create a paid subscription or SMS consent.

A negotiated agreement expressly governing the same service prevails over these public Terms. A signed privacy or data-processing addendum controls its subject matter. An accepted order may vary these Terms when it clearly identifies that variation. Marketing materials and unaccepted purchase-order boilerplate do not modify an agreement.

Previously signed contracts are not replaced merely because these Terms are updated. Required SMS disclosures and individual rights remain applicable.

Access to purchased services is limited to the agreed period and scope. Customers may authorize staff and contractors to use organizational accounts and provide approved outputs to intended recipients.

Customers must supply accurate account information, maintain appropriate permissions, protect credentials and API secrets, report suspected misuse, and have permission to connect websites, systems, accounts, and source information.

Recipients should protect access links and credentials and must not knowingly use another person’s private document-access path without authorization. Recipient verification depends on the approved workflow.

Use services lawfully and within your agreement. Do not introduce malicious code, bypass access controls, access another customer’s data without authorization, deliberately overload services, evade usage limits, or send unsolicited messages.

Do not copy or resell Braillia’s underlying software or branding without authorization, or obtain protected implementation details through unauthorized reverse engineering. These restrictions do not prohibit activity that applicable law permits despite a contractual restriction.

Accessible outputs may be shared as authorized by the customer’s rights and approved workflow. API, partner, reseller, and multi-organization deployments require an agreement covering those uses. Legitimate assistive-technology access, accessibility testing, accommodations, and good-faith issue reporting are not prohibited.

Customers retain their rights in source documents, forms, notices, communications, and other submitted information. They must have the rights, notices, permissions, and lawful basis needed to authorize processing and delivery.

Customers authorize Braillia to host, transform, check, present, transmit, and support information as necessary for the contracted workflow, subject to the agreement and data-protection arrangements. This permission does not transfer ownership of customer documents to Braillia.

Customers are responsible for selecting intended recipients, supplying correct source and contact details, and identifying handling and release requirements. These responsibilities do not excuse Braillia from its own contractual or legal duties.

Braillia retains its rights in its platform, tools, reusable methods, software, templates, and documentation. Receiving an accessible document does not transfer ownership of the platform.

Subject to source-material rights and agreed restrictions, customers may use transformed versions of their information in existing systems and provide them to intended recipients. Such outputs are not restricted to the Portal merely because Braillia prepared them.

Ownership and licenses for bespoke reports, integration code, consulting work, and other project deliverables are determined by the applicable statement of work. General feedback is distinct from private records and confidential communications. These Terms do not authorize either party to publish the other’s logo or a customer case study without separate permission.

Assessment results depend on agreed scope, testing methods, content version, and information available at the time of review. Automated findings alone are not a complete assessment of every user experience or legal obligation.

Remediation and transformation do not automatically establish legal compliance for an entire organization, website, document collection, or service. Formal audits and specific conformance commitments require agreed scope and acceptance criteria.

Customers remain responsible for their accessibility program and changes outside contracted work. Braillia remains responsible for obligations and deliverables it expressly accepts. These Terms do not remove an explicit warranty or remedy in a negotiated agreement.

AI-assisted features help people explore approved information, navigate content, request summaries, and ask document-related questions. Answers may be incomplete or incorrect and should be considered alongside the source document and responsible organization’s instructions.

A general document assistant does not provide professional medical, legal, financial, or emergency advice. Do not rely on AI output alone for a high-consequence decision. Contact the responsible organization or qualified professional when information is unclear or requires their decision.

Organizations must review workflow suitability, source material, authorized recipients, and required human review. Third-party AI processing, retention, and any permitted training use must be covered by the applicable data-processing arrangements. These Terms do not grant an unrestricted license to train shared models on private customer documents.

Where enabled, Guided Forms help people understand fields and enter and review responses using supported voice, keyboard, or touch interaction. Submission steps depend on the approved workflow.

Recipients should review responses before submission and use the responsible organization’s correction process if needed. Organizations remain responsible for form content, disclosures, acceptance rules, and responses they receive.

Voice assistance does not automatically create a legal signature, authorization, binding approval, or informed consent. Workflows requiring those actions must provide the necessary notices, authority checks, and confirmation process.

Business parties must use confidential information only for the agreed relationship and protect it with reasonable care. Access is limited to personnel, advisers, and approved providers who need it and are subject to appropriate confidentiality duties.

These duties do not cover information already lawfully known, independently developed, made public without breach, or lawfully received without restrictions. Required legal disclosures should be limited to what is required, with notice where lawful and practicable. Private documents do not become public feedback merely because they are uploaded.

Confidentiality duration and return, deletion, backup, and legal-hold arrangements follow the applicable agreement and data-processing terms.

The Privacy Policy describes processing within its stated scope. Organization document processing may also require a data-processing agreement and approved security arrangements; these Terms do not substitute for them.

Sensitive or regulated information may be processed only through a workflow expressly approved for that information and the customer’s requirements. Do not submit confidential health, payment, legal, or account records through public marketing forms.

A required business associate agreement, residency requirement, transfer mechanism, or other regulated-data arrangement must be agreed before processing begins. A healthcare use case does not establish a BAA or universal HIPAA compliance. Specific safeguards and incident-notification obligations follow the applicable agreement.

Prepared information may be delivered through approved website links, direct delivery, QR pickup, SMS document-access links, or integrated systems. Availability and recipient verification depend on the approved workflow.

A link or QR code provides an access path; it does not prove delivery to the correct person, comprehension, task completion, or legal compliance. Customers should provide an appropriate alternative when a delivery route is unusable. Recipients should not forward private links to unauthorized people.

Carrier, browser, device, customer-system, or network limitations may affect access. Agreed responsibilities remain in effect; third-party dependencies do not excuse Braillia’s own contractual failures.

Customers prepare accessible information in the Customer Portal and may provide a QR code or initiate an SMS document-access link through Braillia’s delivery system. The recipient opens the separate Document Access Portal. This is not a customer account-alert subscription; the intended SMS recipient is the person receiving the document.

Before initiating SMS delivery, customers must use an approved workflow that obtains the actual recipient’s separate, affirmative SMS consent and respects opt-outs. Staff entry of a phone number, customer acceptance of these Terms, and scanning a QR code do not constitute recipient SMS consent. Customers must not send unsolicited links or use the program for marketing, shipping notifications, or OTP messaging.

Customers must identify the correct recipient and document, maintain the consent evidence required by the agreed workflow, and provide supported alternative access when SMS is declined or unavailable. These duties do not transfer Braillia’s own messaging, privacy, or security obligations to the customer.

The initial US document-link SMS program remains pending activation. Recipient disclosures, withdrawal enforcement, carrier-managed STOP handling, and HELP support must be verified before sending begins. Recipient-facing frequency, rates, and STOP/HELP instructions are provided in the Recipient Document Access Terms.

For SMS support, email sms@braillia.com. Read our Privacy Policy for mobile-number collection, consent records, and messaging-provider processing. See the Recipient Document Access and SMS Terms.

Charges, currency, payment dates, usage limits, and applicable taxes are stated in the accepted order or checkout disclosures. Only agreed charges may be imposed. Organization fees do not apply to someone merely receiving a document.

Recurring authorization, renewals, pricing, overages, cancellation, refunds, and failed-payment rules must be disclosed before purchase and reflected in the accepted agreement and billing process. These Terms do not independently authorize undisclosed renewals, fixed price increases, or late fees.

Customers must provide valid billing information and may challenge charges through the agreed support channel. Good-faith disputes follow the contract’s dispute process.

Professional work is governed by a scope defining deliverables, customer responsibilities, acceptance criteria, fees, and schedule. Delays in necessary customer access or information may require an agreed adjustment.

Trials, pilots, and betas must identify duration, limits, charges, permitted data, and production-use eligibility. A free trial is not permission to upload sensitive production records or automatic authorization to charge after the trial.

Support entitlements and uptime commitments apply when expressly included in the customer agreement or SLA. Public product descriptions do not imply a guaranteed response time or uptime percentage.

Braillia may maintain and improve services while respecting contracted functionality. Material changes, maintenance, API changes, and end-of-life notices follow applicable notice and remedy arrangements. SMS support does not itself promise round-the-clock platform support.

Access may be restricted when reasonably necessary to address a security threat, unlawful use, material breach, or unresolved nonpayment under the agreed billing process. Where practicable, Braillia will provide notice, explain the issue, limit restrictions to affected access, and allow resolution.

Termination, cancellation, cure periods, and any unused-fee remedies follow the applicable agreement and law. SMS opt-out is separate from ending an organization’s subscription.

Export methods and the handling of documents, generated artifacts, logs, backups, consent records, and suppression records follow the applicable agreement, processing instructions, and legal obligations. These Terms do not introduce a fixed retention or immediate-deletion promise.

Document access does not promise permanent hosting. Information must not be deleted or retained inconsistently with agreed instructions or applicable obligations. Recipients may have a separate organization-managed access period. Records needed to honor SMS opt-outs may remain necessary after messaging stops.

Express contractual commitments remain applicable. Subject to those commitments and nonwaivable rights, Braillia does not promise perfect AI answers, error-free automation, uninterrupted access, or universal legal compliance of every output or customer service.

Correction, termination, refund, liability limits, and any indemnity obligations are governed by the accepted agreement and applicable law. These public Terms do not impose an unapproved monetary cap or business indemnity on an individual document recipient. General disclaimers do not negate expressly agreed remedies.

Where third-party claim provisions are agreed, they should address notice, cooperation, defense control, settlement approval, exclusions, and appropriate remedies. Receiving a document alone does not create those business obligations.

Government customers may require procurement-specific terms, accessibility commitments, public-records treatment, and limits on indemnities, governing law, or dispute provisions. Those requirements belong in an accepted public-sector agreement.

Nothing here waives statutory accessibility, privacy, consumer, or other rights that cannot lawfully be waived. Reporting a barrier, requesting an accommodation, or contacting a regulator is not a prohibited disclosure or contract breach.

Governing law, lawful forum, and formal notice addresses follow the accepted agreement and applicable law. Parties should use the agreed escalation process without preventing urgent relief or restricting mandatory rights. These Terms do not independently impose arbitration or a class-action waiver.

Material changes must be communicated accessibly and take effect under the applicable agreement and law. A website update does not retroactively rewrite negotiated contracts. If SMS changes beyond the consent given, any required new consent must be obtained before changed messages are sent.

An unenforceable provision does not automatically invalidate remaining lawful provisions. Delay in exercising a right does not by itself waive it. Appropriate confidentiality, outstanding lawful payments, and data-handling duties continue as agreed after termination.

Assignment, corporate transfers, events beyond reasonable control, and third-party rights follow the applicable agreement and law. They do not silently expand data-processing permissions or release accrued obligations.

Use must comply with applicable export controls, sanctions, and trade restrictions. Neither party is required to provide or use services unlawfully. The initial US-only SMS program does not determine availability of every other service or approve regulated-data transfers.