Braillia Access · QR and SMS document delivery
When your organization provides a form, notice, or set of instructions, people with disabilities should have the same opportunity to review the information and participate in the conversation.
Braillia brings accessible document access to the moment information is shared. Through QR pickup, SMS text delivery, your website, or direct delivery, people can access the document on their own device, hear and navigate its content in the Braillia EPUB Reader, and ask document-based questions with Ask Braillia.
Make accessible information part of the original interaction, not something arranged afterward.
Accessible when it matters
Receiving a document should include the opportunity to review it independently. People with disabilities need usable formats and interaction options during the same appointment, service visit, or conversation—not only after a separate accessibility request.
An accessible copy may arrive days or weeks later, or never arrive at all. Either way, the person loses the opportunity to independently review the information, ask questions, and participate on equal terms during the original appointment, service visit, or conversation.
Braillia connects on-demand document processing with access on the person’s own device. The result is more than another way to send a file. It’s an opportunity to hear the information, ask questions, and understand what comes next while the interaction is still happening.
Give residents a way to independently hear and review applications, official notices, and benefits information during the same interaction with your staff, so they can understand requirements, ask questions, and take timely action without waiting for a separately prepared accessible copy.
Give patients a way to hear and review forms, visit instructions, and other information while they are still with the provider and can ask questions.
Make notices, service information, and application documents accessible while the customer is discussing their needs with your team.
Help customers independently hear and navigate forms, statements, and disclosures while participating in the conversation.
How QR pickup and SMS delivery work
QR pickup and SMS text delivery connect an organization-provided document to the Braillia Portal through the person’s mobile browser. The person can scan the document’s QR code or open a link sent directly to their phone. Neither route requires installing an app.
Your organization brings the document into Braillia through the Document Center or a connected workflow. Accessible content can be prepared ahead of time or created on demand when access is requested.
Staff can present the document’s QR code or send its access link by SMS text message directly to the person’s phone. The person scans the code or opens the text-message link to reach the Braillia Portal on their own device.
The Portal provides access to the document through the Braillia EPUB Reader and Ask Braillia. Any required recipient-access steps remain part of the organization’s delivery workflow.
The person can hear and navigate the document, ask questions about its information, and use that understanding during the interaction.
The QR code or SMS link is the entry point. On-demand processing, accessible content, and guided use are what make the experience valuable.
Remediation and on-demand formats
Not every access need starts with the same source or requires the same approach. Braillia connects website remediation, original document remediation, and on-demand accessible formats with practical ways to deliver the information.
Address accessibility barriers in your website’s code and interface so people can navigate your services and reach the information they need.
Connect website document access to remediated originals, accessible formats, or the guided Braillia Portal experience.
Improve the accessibility of the original PDF, create accessible versions of its information on demand, or combine both approaches.
Repairing the original file and providing another accessible way to use its information are distinct capabilities that can support the same workflow.
Address accessibility barriers within the original Microsoft document or process its information into accessible formats for delivery.
Support the original document workflow while giving people additional ways to access and use the content.
On-demand accessible versions can complement remediation of the original document. They do not have to wait for a separate original-file remediation project to finish.
Delivery paths
QR pickup brings accessible documents into an in-person interaction. SMS text delivery sends a document-access link directly to the person’s phone. Website access and direct delivery extend that experience to the other places people receive information from your organization.
Connect the document being provided to accessible information on the person’s device.
Use QR pickup during an appointment, at a service counter, or wherever staff share a document that the person needs to review.
Send a document-access link directly to the person’s phone by SMS text message. They open the link to reach the document in the Braillia Portal without scanning a QR code.
The person can hear and navigate the information in the Braillia EPUB Reader and ask document-based questions with Ask Braillia. Any recipient-access requirements apply when they open the document.
Make accessible information available where people already look for it.
Provide remediated files, accessible document formats, or a link into the Braillia Portal for guided document access. A website visitor can reach the information without being physically present to scan a QR code.
Send documents directly to recipients connected to your organization through Braillia.
Support ongoing document delivery and organization messages without requiring a new QR pickup or SMS link for every communication.
Connect delivery to existing systems. Braillia APIs allow document processing and delivery to become part of your existing publishing, service, and communication workflows.
Delivery and guided-access experience
The organization prepares or processes the information, provides the appropriate access path, and connects the person to an experience they can use.
Open any screenshot for a larger view.
Choose the accessible outputs and bring the source document into the Document Center.
Review the selected file and add the title, recipient, or reference information needed for the workflow.
The processing view keeps progress visible while Braillia reads, structures, and prepares the document for delivery.
Choose the delivery route that works for the person receiving the information. QR pickup and SMS links connect them to the document in the Braillia Portal, with recipient-access requirements applied where needed.
Present the document’s QR code or use the printable handoff. The person scans the code to open the document’s access path on their phone.
Send the document-access link by text message directly to the person’s phone. Opening the link brings them to the Braillia Portal in their mobile browser.
One link puts important information in people’s hands. Inside the Braillia Portal, the Braillia EPUB Reader lets people hear their documents, jump to the sections that matter, and revisit important details at their own pace.
With Ask Braillia, your AI personal assistant, people can explore their documents through natural, interactive conversations. There’s no special wording to learn. Just ask:
“What do I need to bring?” “When is this due?” “What do I need to do next?”
Ask Braillia provides answers grounded in the document, helping people find the details they need, understand their next steps, and take action independently.
Ask Braillia is powered by Braillia’s specialized semantic processing system, designed to preserve not just the words, but their meaning, context, and relationships. That means keeping important details connected, such as a deadline and the action it applies to.
This foundation supports answers grounded in your document, with safeguards designed to dramatically reduce the opportunity for errors and AI hallucinations that could produce false or misleading information. A refined systematic approach to helping people understand their information and take their next steps with greater confidence.
Bring the person into browser-based document access, with the organization’s recipient-access requirements applied where needed.
Give the person a way to hear and navigate the document in the Braillia EPUB Reader or explore its information through Ask Braillia.
Review how documents are prepared, where people receive them, and how QR pickup, SMS text delivery, website access, or direct delivery can support the interaction.
For organizations
Your staff should have a clear path from “Here is your document” to “Here is how you can access its information.”
Braillia brings document processing, accessible formats, delivery, and guided access into a connected workflow. Start with the documents and interactions that matter most, then extend the approach across additional services.
Provide an on-demand access path when a person receives a form, notice, statement, or set of instructions.
Use QR pickup, SMS text delivery, website access, direct delivery, and API-connected workflows according to how your organization shares information.
Support connected recipients with ongoing document delivery and organization messages. Saved access and reminders can extend the experience where those capabilities are enabled.
Remediate websites and original documents where needed while also providing accessible formats and guided document experiences.
Buyer questions
Follow a representative document from the staff workflow to the recipient's browser. Review QR pickup and optional SMS delivery, the recipient's separate SMS consent, document access requirements, and the reading experience. Confirm who prepares the content and who owns each delivery and support step.
Your organization makes a document available through Braillia. Its information can be processed into accessible formats ahead of time or when access is requested, then provided through QR pickup, SMS text delivery, your website, or direct delivery. People can use the Braillia Portal to hear and navigate the document in the Braillia EPUB Reader or ask questions about its information with Ask Braillia.
Your organization sends a document-access link by SMS text message directly to the person’s phone. The person opens the link in their mobile browser to reach the Braillia Portal, then uses the Braillia EPUB Reader or Ask Braillia to explore the document. Any sign-in or recipient-access steps required by the organization still apply.
No. The SMS contains a link that opens the browser-based Braillia Portal. The person can reach the document from the text message without installing a mobile app or scanning a QR code. The organization’s access requirements may still apply to that document.
QR pickup connects accessible document access to the moment the organization provides the information. The person can move from receiving a document to exploring its content on their own device during the same interaction. Braillia provides the processing and guided experience behind that access, rather than only a link to a downloadable file.
Their mobile camera opens a link to the Braillia Portal in their browser. After any access steps required for that document, they can open its accessible content and use the available Reader and Ask Braillia features. The QR code connects to the organization-provided document. It is not a requirement to photograph and reconstruct each page.
No. QR pickup and SMS document links open the browser-based Braillia Portal. Installing a mobile app is not a prerequisite. Sign-in or recipient setup may still be required for the organization’s particular delivery workflow.
Examples include healthcare forms and instructions, utility notices, financial statements and disclosures, government notices, service applications, and other organization-provided documents. The appropriate processing and output options depend on the source document, its content, and the intended use.
No. Remediation improves the accessibility of the original website or document. On-demand processing provides accessible versions of the document’s information, while delivery connects that information to the person who needs it. An organization can use these capabilities independently or together. Creating an accessible alternative does not, by itself, repair the original file or website.
Yes. Ask Braillia supports questions about information contained in the document, helping people locate and understand details such as stated instructions, amounts, dates, and required next steps. Questions that require the organization’s judgment or professional advice should still be directed to the appropriate person.
Saved document access is available through the supported Braillia user experience. Availability depends on the recipient’s account and the organization’s delivery settings. Connected recipients can also receive subsequent documents and organization messages through the ongoing delivery workflow.
Yes. Organizations can provide accessible document outputs through their own website or other supported delivery paths. The Portal adds the Braillia EPUB Reader and Ask Braillia experience. It is not the only way to distribute an accessible document.
QR pickup is one access route, not the only one. Your organization can send a document-access link by SMS text message directly to the person’s phone, or provide a direct document link, website access, or an established direct-delivery path. Planning the workflow should include how staff help someone reach the document when scanning a QR code is not practical.
Find your starting point
You don’t need to know exactly what’s broken or which solution you need.
Whether you’re reviewing website accessibility, addressing existing documents, or looking for a way to provide accessible information during everyday interactions, Braillia can help you identify an appropriate starting point.
Get Accessibility Guidance
